For venues and promoters
Venue Complaint and Event Record.
A proper place to log noise complaints against your own events — built for the venue running the event, not the Construction Community Desk for an active building site.
For venues and promoters
Noise complaints about your event, logged and answered properly.
Any venue running live music or late events gets the occasional noise complaint from neighbours. The Venue Complaint and Event Record gives you a proper place to log each one, respond consistently, and show your licensing authority you take it seriously.
A record for every event, not just the bad ones
Log complaints against the specific event and date, so a licensing review sees a pattern, or the lack of one, not just your worst night.
Respond to neighbours properly
A quick, factual acknowledgement to a complaint goes a long way with the people living near your venue. Templates make that easy every time.
Evidence for your licence review
Councils and licensing committees want to see venues taking noise seriously. An exportable record of every complaint and every response is exactly that.
Scales with how often you run events
Pay per event if you run occasionally, or switch to the monthly plan once you’re running regularly — the record carries over either way.
Pricing
Pay per event, or switch to a flat monthly rate once you run them often.
Per event
£29
one-off, per event
Pay only when you need it — log and respond to complaints for one specific event.
- Unlimited complaints for the one event
- Branded response templates
- Exportable record for that event
Ongoing venue plan
£59 / mo
for frequent venues, cancel anytime
Running events regularly? One flat fee covers every event in the month.
- Everything in Per event
- Unlimited events every month
- Pattern view across all your events
- One exportable record for your full licence review
The Venue Complaint and Event Record is an information and case-management tool, not legal advice, and does not replace your obligations under your premises licence.
Straight answers
Questions venues ask before they log their first event.
Per event, almost certainly — you only pay when you actually need it, with no ongoing commitment.
Yes — the form works from a phone just as well as a desk, so a complaint can be logged the moment it comes in.
An exportable record showing every complaint and every response is exactly the kind of evidence licensing committees want to see — though it isn’t legal advice and doesn’t replace proper representation at a hearing.
Yes, any time — your existing records carry over, so switching doesn’t mean starting again.
Log your first event’s complaint record.
One record, one consistent response, ready if your licence is ever reviewed.
Running a construction site instead? See all our products.