Terms, privacy & refunds.

The Materials help you deal with a noise problem yourself. They are not legal advice and create no solicitor–client relationship. No particular result is promised or guaranteed. You are responsible for deciding whether and how to use the Materials and for checking they fit your circumstances. For advice on your specific situation, consult a solicitor.

The Materials and the Case Toolkit are owned by us or our licensors and protected by copyright and other rights. We grant you a personal, non-exclusive, non-transferable licence to use them for your own noise matter, on your own devices. You must not:

• copy (beyond your own personal use), resell, rent, sub-licence, share, publish, redistribute or upload the Materials;
• make them available to others or scrape/republish any part; or
• reverse-engineer, decompile or attempt to extract the source of the software.

Its outputs are drafts for you to review and use at your discretion.

Nothing in these Terms limits or excludes liability that cannot be limited or excluded by law. In particular, nothing here excludes or restricts our liability under sections 34, 35, 36, 37 and 41 of the Consumer Rights Act 2015 — that the digital content we supply is of satisfactory quality, fit for any particular purpose you made known to us before buying, as described, and that we have the right to supply it — or your remedies under sections 42 to 45, which are repair or replacement, a price reduction, or a refund. We also do not exclude liability for death or personal injury caused by our negligence, or for fraud.

Subject to that:

• the Materials are self-help information and guidance, not advice on your particular case, and no outcome is promised — whether a council acts, or a court makes an order, and what any order says, is a matter for them on the evidence in front of them;
• we are not liable for losses that were not reasonably foreseeable when you bought, or for business losses; and
• we are not liable for the outcome of any complaint, notice or legal action you decide to bring.

If something in the Materials is wrong, misdescribed or does not work, tell us and we will put it right — repair, replacement, or a refund of some or all of what you paid, in line with the Consumer Rights Act 2015.

If you breach the licence in clause 2 by redistributing, republishing or reselling the Materials, we may end your licence and recover from you the losses we actually suffer as a direct result.

You must not use the Materials for any unlawful purpose, or to harass, threaten or defame any person. We may suspend or end your licence if you materially breach these Terms. These Terms are governed by the law of England & Wales, and both parties submit to the exclusive jurisdiction of its courts. We may update these Terms; the version that applies to your purchase is the one published at the time you bought.