For developers and contractors
Construction Community Desk.
One log for every community noise complaint about your build, from day one to handover — not the Residential Building Noise Desk for an occupied building, a tool built for an active site.
For developers and contractors
Community noise complaints during a build, handled with a real process.
Construction noise brings complaints from neighbours, and a loose approach to handling them is a planning or reputational risk waiting to happen. The Construction Community Desk gives your team one place to log every report and show a consistent response, for exactly as long as the project runs.
One log for the whole site, not scattered emails
Every community noise complaint about the build logged against the date and the work causing it, so nothing gets lost between the site team and the office.
Show your working, project-wide
Councils and residents increasingly expect a documented complaints process. A clear record of every report and every response is evidence you took it seriously.
Spot patterns before they escalate
Repeated complaints about the same activity, the same hours, or the same piece of plant show up early — fix the pattern before it becomes a planning-condition breach.
Built for the length of the job
Switch it on when the build starts, keep it running through every phase, switch it off when you’re done. No long-term commitment beyond the project.
Pricing
One flat monthly fee, for as long as the project runs.
Project desk
£99 / mo
per project, cancel anytime
Everything you need to run a defensible community complaints process for the life of the build.
- Unlimited complaints logged and tracked
- Branded intake form to share with neighbours/the council
- Response templates for the first contact
- Pattern view — activity, hours, and plant generating repeat reports
- Exportable record for planning conditions or a site review
Running several sites at once? Contact us for multi-project pricing. The Construction Community Desk is an information and case-management tool, not legal advice, and does not replace your obligations under your planning conditions or construction management plan.
Straight answers
Questions site teams ask before they sign up.
If the build is short and low-impact, probably not. It earns its keep once a project runs for more than a few weeks and generates more than the occasional complaint.
Yes — the branded intake form works for site staff logging a call-in complaint just as well as a resident submitting one directly.
Your exported record shows exactly what was reported and how it was handled — useful context either way, though it isn’t legal advice and doesn’t replace your own legal counsel on an enforcement matter.
Cancel any time and export your full record first — nothing is deleted while you still need it, and there’s no minimum term tying you in beyond the build itself.
Set up your site's community noise desk.
One log, one process, for exactly as long as the build runs.
Managing a residential building instead? See all our products.