For local councils
Council Procedure Publishing Tool.
Publish your own noise complaints procedure clearly for residents — fewer repeat enquiries, and a consistent answer every time someone asks what happens next.
For local councils
Publish your noise complaints procedure, properly.
Most councils handle a steady stream of noise complaints with a procedure that's never been written up clearly for residents. The Council Procedure Publishing Tool turns your actual process into a clear, hosted page — reducing repeat enquiries and giving residents a consistent answer.
Publish your own noise procedure, clearly
A hosted, branded page explaining exactly how your council handles noise complaints — what residents should expect, and what counts as a statutory nuisance under your own policy.
Fewer repeat enquiries about the same questions
Residents asking "what happens next" or "how long will this take" get a clear answer before they call — the same questions your team answers over and over.
Consistent with Section 82 all the way through
Written to sit alongside the private prosecution route under the Environmental Protection Act 1990, so residents understand how your service and that route relate.
Kept current as your policy changes
Updated whenever your procedure changes, rather than a PDF that quietly goes out of date on your own website.
Pricing
From £1,200/year
Scoped to your council's size and procedure complexity — every quote is put together individually, there's no fixed self-serve price for this one.
The Council Procedure Publishing Tool is an information tool for publishing your own procedure, not legal advice, and does not change your council's statutory obligations.
Straight answers
Questions councils ask before enquiring.
No — it publishes your existing process clearly for residents. It doesn’t change how your team actually investigates or enforces anything.
The size of your council, how many procedure variations you need published (for example different teams or areas), and how much ongoing update support you want.
The page explains how the two routes relate so residents understand both options — it doesn’t redirect residents away from your own service.
Typically a few weeks from your procedure documents to a published page, depending on how much review your own team wants before it goes live.
Give residents a clear answer, every time.
Tell us about your council and current procedure, and we'll put together a scoped quote.